Digistay Policy

DIGISTAY PRIVACY POLICY

Last Updated: April 1, 2025

1. INTRODUCTION

Welcome to DigiStay ("we," "our," or "us"), a brand owned and operated by OPENQUEST TECH PRIVATE LIMITED. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our mobile application (the "App") and website.

By using DigiStay, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Create an account
  • Complete the check-in process
  • Upload identification documents
  • Use features of our services
  • Contact us with inquiries

This information may include:

  • Full name
  • Mobile number
  • Email address
  • Identification details (ID type, number, address)
  • Signature (electronic or image)
  • Photographs
  • Travel information (origin, destination)
  • Room preferences

2.2 ID Document Information

When you upload identification documents (such as Aadhaar card, passport, driving license, or voter ID), we collect the information contained in these documents to verify your identity and comply with legal requirements for hotel check-ins. This may include:

  • Government-issued identification numbers
  • Date of birth
  • Address
  • Photograph
  • Nationality
  • Gender
  • Signature

2.3 Automatically Collected Information

When you access our services, we may automatically collect:

  • Device information (model, operating system, unique device identifiers)
  • IP address
  • Browser type
  • Location information (with your consent)
  • Usage data (features accessed, time spent, interaction with the application)
  • Log data (time and date of access, activities within the App)

2.4 Cookies and Similar Technologies

We may use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities and to analyze usage patterns. You can set your browser to refuse cookies, but some features of our services may not function properly.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for various purposes, including:

3.1 Service Provision

  • Facilitating hotel check-in and check-out processes
  • Creating and managing your user account
  • Processing and recording your stay
  • Enabling communication between you and hotel staff
  • Fulfilling orders and requests (such as food orders)

3.2 Legal Compliance

  • Verifying your identity
  • Complying with hotel registration requirements
  • Submitting Form C for foreign nationals to the FRRO
  • Maintaining records as required by applicable laws

3.3 Service Improvement

  • Analyzing usage patterns to improve our services
  • Troubleshooting and resolving technical issues
  • Developing new features and functionalities
  • Enhancing user experience

3.4 Communication

  • Sending service-related notifications
  • Responding to your inquiries and requests
  • Providing information about changes to our services

3.5 Security

  • Protecting our services from fraudulent, unauthorized, or illegal activity
  • Ensuring the security of your account and personal information
  • Detecting and preventing potential security breaches

4. INFORMATION SHARING AND DISCLOSURE

We may share your information in the following circumstances:

4.1 With Hotel Partners

  • We share necessary information with hotels where you check in to facilitate your stay
  • This includes information required for legal compliance (such as ID details)

4.2 Service Providers

  • We may engage third-party companies to perform services on our behalf
  • These service providers have access to your information only to perform these tasks
  • They are obligated not to disclose or use it for any other purpose

4.3 Legal Requirements

  • We may disclose your information if required by law, regulation, or legal process
  • We may share information to protect our rights, privacy, safety, or property
  • We may share information to protect against legal liability

4.4 Business Transfers

  • If DigiStay is involved in a merger, acquisition, or sale of assets, your information may be transferred
  • We will notify you before your information is transferred and becomes subject to a different privacy policy

4.5 With Your Consent

  • We may share your information with third parties when you explicitly consent to such sharing

5. DATA RETENTION

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

For hotel stays and check-in information, we typically retain records for a period required by applicable hotel and tourism regulations (generally 3-5 years).

6. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. YOUR RIGHTS AND CHOICES

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Update

  • You can access and update certain personal information through your account settings
  • You can request access to personal information we hold about you

7.2 Deletion

  • You can request deletion of your account and personal information
  • Some information may be retained for legal compliance purposes

7.3 Object to Processing

  • You may object to certain uses of your information

7.4 Data Portability

  • You can request a copy of your personal information in a structured, commonly used format

7.5 Withdraw Consent

  • Where we rely on your consent to process your information, you can withdraw that consent at any time

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

8. CHILDREN'S PRIVACY

Our services are not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

9. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We ensure that appropriate safeguards are in place to protect your personal information in accordance with this Privacy Policy.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about our information practices.

11. CONTACT US

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Email: [email protected]
  • Address: OPENQUEST TECH PRIVATE LIMITED (DigiStay), 123 Tech Park, Bengaluru, Karnataka 560001, India
  • Phone: +91 1800-XXX-XXXX

12. SPECIFIC PROVISIONS FOR INDIAN USERS

In compliance with Indian data protection laws and regulations:

12.1 Sensitive Personal Information

OPENQUEST TECH PRIVATE LIMITED handles sensitive personal information (such as identification documents, biometric data) in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

12.2 FRRO Compliance

For foreign nationals, information provided during check-in will be used to submit Form C to the Foreigners Regional Registration Office (FRRO) as required by Indian immigration regulations.

12.3 Grievance Officer

In accordance with Indian IT Act requirements, OPENQUEST TECH PRIVATE LIMITED has appointed a Grievance Officer to address any concerns regarding data processing:

By using DigiStay, a brand of OPENQUEST TECH PRIVATE LIMITED, you acknowledge that you have read and understood this Privacy Policy.